The estimated time for preparing and delivering an electrical installation project will be established at the moment of signing the contract / accepting the order and receiving the complete documentation from the client.
The term may vary depending on the project complexity, the workload and any clarifications requested by the client or by the authorities. Any changes to the estimated deadline will be communicated to the client in writing (e-mail) or by phone.
Projects are usually delivered in electronic format (PDF, DWG or other agreed technical formats) by e-mail or download link.
Upon request, projects can also be delivered in printed format (drawings, technical reports, written documents), either handed over at the office or sent by courier to the address indicated by the client. Printing and courier costs are borne by the client.
Delays in supplying the documentation or the necessary information by the client may lead to an extension of the delivery term.
The client may request the cancellation of the order or design contract prior to the actual commencement of design work by submitting a request via email, specifying the order or contract number.
If the cancellation occurs after the provision of services has commenced, the services already rendered up to the time of cancellation will be invoiced in accordance with the offer and/or the contract.
Electrical installation design services are customized services prepared according to the client’s specific requirements and applicable technical standards, so returns do not apply as for physical products.
The client is entitled to revisions and corrections within the project, limited to the revisions included in the offer and/or contract. Additional changes will be quoted and invoiced separately.
If the client has made an advance payment and requests cancellation before work begins, the amounts may be refunded in full or in part, in accordance with the terms specified in the offer and/or contract.
If services have been partially or fully performed, the refund will apply only to the unexecuted portion of the services, based on a work status report accepted by both parties.
If the client considers that the delivered project does not meet the agreed conditions, a written complaint may be sent to contact@eldd.ro within 10 days from the delivery date.
The project will be reviewed, and if non-conformities are identified, corrective solutions (revisions, clarifications) will be proposed within a timeframe agreed with the client.